Refund Policy
Last updated: 7/22/2026
30-day money-back guarantee
Bay offers a 30-day money-back guarantee on paid subscriptions. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund:
- Visit paddle.net and locate your order, or
- Contact Bay support via the in-app support channel or the email listed on your Paddle invoice.
Please include the email address used to purchase and, if available, your Paddle order or transaction ID so we can locate your order quickly.
Free trial
The 30-day free trial does not require payment, so no refund is needed if you cancel before the trial ends.
After the refund window
After 30 days, refunds may still be considered on a case-by-case basis in line with Paddle's Refund Policy and applicable consumer protection law.
Cancelling your subscription
You can cancel your subscription at any time from the Billing page in Bay or from your Paddle receipt. Cancelling stops future renewals; it does not, on its own, trigger a refund for the current period — request a refund as described above if you also want a refund.